FAQ

What is Style By Portobello?
Style By Portobello is a monthly vintage style subscription service that delivers to your door the best in vintage jewellery and accessories that Portobello Road market has to offer. As well as subscribing for a monthly fee of £35 you can also just buy a one-off box for £35 per box and we’ll send you a package containing up to three hand picked vintage pieces, curated by our expert team of Portobello insider stylists. One of the beauties of the service is the element of surprise. You will receive something unique in each box so it will feel like Christmas every time you get a delivery.

How does it work?
Just click ‘get started now’ on the home page, fill in your details and tell us your style preferences. If you have chosen to subscribe then your expertly curated Bello box of gorgeous one-off vintage accessories will be dispatched to you on or around the 14th working day of the following calendar month. If you have purchased a one-off box then your stylish box will be dispatched within three working days.

What types of items might you receive?
You will receive up to 3 hand picked pieces in your vintage box. Depending on the value of each piece you could receive one high value item or a collection of up to three curated pieces to the same value. The vintage accessories we send out will either be a bracelet, necklace, brooch, bag, belt or scarf, (or any combination of the aforementioned). So one box could see you rocking a brand new vintage bag and the next month, your subscription box could bring you a selection of beautiful vintage goodies.

Who can use Style By Portobello?
Our Style By Portobello monthly subscription boxes are perfect for fashion-conscious women or for anyone who just loves vintage. We are currently able to offer our service in the UK but we’re working on the rest of the world as we speak. We don’t supply men’s or children’s items. You must be over 18 to use this service.

Can the box be sent as a gift?
You can register for our style subscription boxes for yourself as a monthly treat – or order as a gift for someone else. The same goes for when you purchase a one-off box. Women’s monthly subscription boxes are becoming popular gifts for loved ones. So if you know someone who already has everything, a monthly subscription to Style By Portobello or a one-box purchase could be the ultimate birthday or Christmas surprise. From one-off vintage scarves and belts to the most unique vintage costume jewellery, our ‘Bello boxes can bring iconic Portobello style to the recipient of your choice. Just make sure you enter the receiver’s name and address in the ‘Your delivery address’ section.

Can I cancel my account?
Yes, you can cancel your monthly subscription at any time, although of course we hope that you won’t want to. Just log into your Style By Portobello account and press ‘cancel subscription’.

Shipping
Your package is sent by Royal Mail second class.

Returns/Exchanges
If for some reason you are dissatisfied with your items please consult section 6 of our Terms & Conditions.

For more information please check our terms and conditions.